Refund policy
At VIS Performance, we recognize the importance of customer satisfaction and the need for a clear and fair refund policy. This policy is designed to provide transparency and assurance to our customers regarding their purchases.
Eligibility for Returns
Customers may return items within 14 days of receiving their order if they are not completely satisfied. This timeframe allows for a reasonable period to assess the product's quality and suitability for the intended use.
Initiating a Return
To initiate a return, customers should contact our customer service team via email at visperformance.info@gmail.com. Upon contacting us, customers will receive guidance on the return process, including a return authorization number and specific instructions for returning the item.
Return Conditions
Items must be returned in their original condition, including all packaging, tags, and accessories. It is recommended to use a trackable shipping method to ensure the safe return of the item. Once the returned item is received, it will be inspected to confirm its condition before processing the refund.
Refund Processing
Refunds will be processed within 5 business days after the returned item is inspected and confirmed to be in its original condition. However, the time it takes for the refund to appear in the customer's account may vary depending on the payment method used at the time of purchase.
Non-Returnable Items
Certain items are not eligible for return due to hygiene reasons, including wearables and consumables. Additionally, customized or personalized items cannot be returned unless they arrive defective or damaged. In such cases, customers should contact customer service within 48 hours of receipt to resolve the issue.
Return Shipping Costs
Customers should be aware that returns may incur customs duties. If the return is due to a quality issue with the product, VIS Performance will cover the return shipping costs and any applicable customs duties. Conversely, if the return is initiated for reasons unrelated to product quality, customers will be responsible for the return shipping fees and customs duties.
Additional Fees
Customers may be charged an original shipping fee and a return shipping fee ranging from $50 to $500, depending on the model and shipping costs, at the discretion of VIS Performance. This policy applies particularly in cases where a product is ordered by mistake.
For any further questions or concerns regarding our refund policy, customers are encouraged to reach out to our customer service team. We are committed to assisting you and ensuring your satisfaction with your purchase.
Trade name: VIS Performance
Legal company name: 深圳市威视体育有限责任公司
Business registration: 91440300MAE6K0BC55
Phone: +86 134 0423 2096
Email: visperformance.info@gmail.com
Address: Room 2F462, Block B, Gushu Huating, 38 Gushu 1st Road, Bao’an District, Shenzhen, Guangdong 511464, China