Shipping policy

 

Shipping Policy – VIS Performance

 


Last updated: December 2, 2025


This Shipping Policy explains how VIS Performance (深圳市威视体育有限责任公司) (“VIS Performance”, “we”, “us”, “our”) handles the preparation and delivery of orders placed through our online store.


All orders are processed and shipped from Shenzhen, China.

 

 

 

1. Types of Products

 

 

  • Physical products

    Example: VIS Activator Belt, apparel, and other training equipment. These items are shipped to you using a courier service.

  • Digital products

    Example: Excel tools (Running Zones Calculator, Stride Length Calculator, Running Velocity Tracker, Mini Hurdles Calculator, etc.).

    These products are delivered digitally by email/download and do not incur shipping fees.

 


This policy mainly applies to physical products.

 

 

 

2. Order Processing Time

 

 

  • Orders are usually processed within 2–3 working days after payment is received.

  • Processing includes order verification, packing and preparing the shipment with the carrier.

 


During peak periods, holidays, or promotional campaigns, processing may take slightly longer. If there is a significant delay, we will try to notify you by email.

 

 

 

3. Estimated Delivery Times

 


Total delivery time = processing time + shipping time.


Typical estimated shipping times after dispatch (working days):

 

  • United States (mainland, excluding territories and islands):

    7–11 working days

  • Canada, United Kingdom, most EU countries:

    Around 7–14 working days

  • Asia (e.g. Japan, South Korea, Singapore, Hong Kong):

    Around 5–12 working days

  • Middle East and other regions:

    Around 10–20 working days

 


These timeframes are estimates only and can vary depending on the destination country, customs processing and the local courier service.

 

 

 

4. Shipping Destinations and Restrictions

 


We currently ship to many countries, including but not limited to:

 

  • USA (excluding overseas states and islands)

  • Canada

  • United Kingdom

  • European Union countries

  • Selected Asian and Middle Eastern countries

 


If shipping to your country is not available at checkout, or if you are unsure whether we can ship to your location, please contact us before placing your order.


In some cases, we may be unable to ship to certain destinations due to customs restrictions, logistics limitations, or carrier availability.

 

 

 

5. Shipping Methods and Carriers

 


We work with reputable international carriers and logistics partners (e.g., express couriers and postal services) to deliver your order in a reliable way.


The exact carrier and method may depend on:

 

  • destination country,

  • total weight/volume of your order, and

  • shipping option selected at checkout (if multiple options are available).

 

 

 

 

6. Shipping Costs

 

 

  • Shipping charges are calculated at checkout based on destination, weight and size of the parcel.

  • The total shipping cost will be shown before you confirm and pay for the order.

 


For some heavy or bulky products, shipping fees may be higher. In certain cases, we may suggest alternative options (for example, sea freight) to help reduce shipping costs. If needed, we will contact you by email to confirm options before dispatch.

 

 

 

7. Customs, Duties and Taxes

 


International orders may be subject to:

 

  • import duties,

  • customs fees, and

  • local taxes (e.g., VAT, GST),

 


which are set by your local customs authority.


Unless clearly stated otherwise at checkout:

 

  • these charges are not included in our product price or shipping fee;

  • you are responsible for paying any customs duties and taxes required in your country when the shipment arrives.

 


If you refuse to pay customs charges and the parcel is returned or destroyed, we may not be able to refund shipping costs and, in some cases, may deduct additional costs incurred.

 

 

 

8. Tracking and Order Status

 


Once your order is shipped, you will receive:

 

  • a shipping confirmation email, and

  • a tracking number (where tracking is available for the chosen shipping method).

 


You can use this tracking number on the carrier’s website to follow the progress of your delivery. Please note that tracking updates may sometimes be delayed by the carrier or customs.

 

 

 

9. Delivery Issues and Delays

 


We do our best to ensure timely delivery, but delays can occur due to factors outside our control, such as:

 

  • customs inspections,

  • weather conditions,

  • local carrier delays,

  • peak shipping seasons.

 


If your parcel is significantly delayed beyond the estimated timeframe, please contact us with your order number and tracking number, and we will assist you in investigating with the carrier.

 

 

 

10. Undeliverable or Returned Packages

 


A shipment may be returned to us or become undeliverable because of:

 

  • incorrect or incomplete shipping address,

  • failure to pay customs duties or taxes,

  • refusal to accept the parcel,

  • repeated delivery attempts with no one available to receive the package.

 


In these cases:

 

  • we may refund the product price only after the parcel is returned to us in good condition (if the carrier allows returns);

  • original shipping charges and any return shipping/customs fees may be deducted from the refund.

 


If you notice an address error after placing an order, contact us as soon as possible. If the order has not yet shipped, we may be able to correct it.

 

 

 

11. Changes to This Shipping Policy

 


We may update this Shipping Policy from time to time to reflect changes in our operations, carriers or legal requirements. The updated version will be posted on this page with a new “Last updated” date. Your continued use of our website after any changes means you accept the updated policy.

 

 

 

12. Contact Us

 


If you have any questions about shipping, delivery times, costs or restrictions, please contact us:


Trade name: VIS Performance

Legal company name: 深圳市威视体育有限责任公司

Business registration: 91440300MAE6K0BC55

Phone: +86 134 0423 2096

Email: visperformance.info@gmail.com

Address: Room 2F462, Block B, Gushu Huating, 38 Gushu 1st Road, Bao’an District, Shenzhen, Guangdong 511464, China